MealPantry Support
For help with MealPantry, email us at support@mealpantry.com.au — we typically respond within 1 business day.
Frequently asked questions
How does MealPantry find the best prices?
We use published catalogue specials from Woolworths, Coles, ALDI, and IGA when new catalogues are available. The Weekly Grocery Index shows the dated evidence used for comparisons; final prices can vary by store, location and stock.
How do I log in? I didn't receive my OTP.
MealPantry uses phone number + OTP login. If your code doesn't arrive within 60 seconds, tap 'Resend code'. Make sure you've entered your Australian mobile number correctly. If you're still having trouble, contact us below.
Can I change my cuisines after onboarding?
Yes — go to Settings → Cuisine Preferences at any time and update your selections. Your next generated meal plan will reflect the change.
What is the Pantry?
The Pantry stores leftover ingredients from your current week's shop. When you generate next week's plan, those pantry items are automatically factored in so you only buy what's actually missing — reducing waste and saving money.
How do I cancel my subscription?
MealPantry is available on iOS and Android. On iOS, go to Settings → Apple ID → Subscriptions → MealPantry → Cancel. On Android, manage your subscription through Google Play. Cancellation takes effect at the end of your current billing period.
Can I get a refund?
App Store purchases are handled by Apple and Google Play purchases are handled by Google. Request a refund through the store where you purchased your subscription; we cannot process store refunds on their behalf.
The prices shown don't match what I see in-store.
Catalogue prices come from publicly available specials and can differ from in-store pricing, location, stock, pack size and retailer updates. Always verify prices at the register. If you notice a consistent discrepancy, let us know.
Is MealPantry affiliated with Woolworths, Coles, ALDI or IGA?
No. MealPantry is an independent app. We use publicly available catalogue information only and are not affiliated with, endorsed by, or partnered with any retailer.
How do I delete my account?
Go to Settings → Delete Account within the app. All your personal data will be permanently deleted within 30 days.
Still stuck?
Email us at support@mealpantry.com.au and we'll get back to you within one business day.